MSP technicians carry context for dozens of clients in their heads. TierSignals is a signal channel that keeps the right context next to them, in real time, while the call is live.
Tier 1 technicians spend a meaningful share of every call paused — pulling up the PSA, searching a runbook, remembering which client has Duo and which uses Microsoft Authenticator, and trying to recall whether a permission change needs manager approval.
Those pauses show up in average handle time, ticket quality, and CSAT. They also show up in technician fatigue. TierSignals removes them by listening to the call, applying the client's PSA context, and surfacing short, operational guidance the technician can act on or ignore.
We won't touch a client system. We won't open or close a ticket. We won't autopilot a password reset. That's not a hedge — it's the product.
Suggest, don't act. Every recommendation is a card the technician reads, edits, or ignores.
No autonomous changes on client systems. Ever. The technician owns the keyboard.
Short, useful cards beat long monologues. The feed is a tool, not a chat.
Designed with MSP Tier 1 and Tier 2 leads who know the friction by heart.
We didn't start in a research lab. We started with a notepad next to a service desk. The product is the residue of those calls.