Four advisory steps from the live call to a reviewable ticket note. The technician stays in control of every action on every client system.
TierSignals doesn't replay calls — it surfaces guidance while the call is happening. The technician glances right, picks the card that helps, and stays focused on the requester.
TierSignals dispatches a meeting bot to your Google Meet or Zoom session via Recall.ai. Transcript chunks stream into your workspace as the call proceeds — typically with sub-five-second latency.
The session is bound to a client. We hydrate their stack, MFA, IDP, approval rules, VIPs, and known issues, and keep that context next to the live feed for the technician to scan.
Short operational cards appear: next questions to ask, procedures to follow, missing info to capture, risk warnings, and similar tickets — all advisory, all dismissible.
Approved signals roll into a reviewable ticket note draft. The technician edits, copies, and pastes into the PSA. TierSignals never writes back automatically.
Transcript chunks surface within seconds of being spoken on the call.
TierSignals never touches a client system. Every change is technician executed.
Bot lifecycle, webhook receipts, and signal feedback are written to audit logs.
A representative live support call from bot join to clean hand-off. Each event below corresponds to an audit log entry, so service managers can replay the run.