TierSignals listens to the call, applies the client's PSA context, and ships short operational guidance straight to the technician. No autopilot. No surprises.
TierSignals lives in a quiet right rail next to the call. No interruptions, no modals, no over-confident assistants. Just a feed of short cards that reflect what the technician is actually doing — and a draft note that's ready before the call ends.
Each capability is scoped tightly so the surface stays predictable for the technician and auditable for the admin.
Meeting bots join Google Meet and Zoom via Recall.ai and stream transcript chunks in real time. No screen share required, no manual paste, no after-the-fact upload.
Per-client stack, MFA, IDP, approval rules, VIPs, and known issues — curated by an admin and applied automatically the moment a session opens against that client.
Suggested next question, procedure reminder, missing info, risk warning, similar ticket, escalation prompt, ticket note draft, and client context — each tied to the live feed.
Reviewable, copy-ready notes that include approved signals, the diagnostic path taken, and the remaining unknowns — the technician edits and pastes into the PSA.
TierSignals never acts on client systems. Every recommendation is a card the technician reads, edits, or ignores. No password resets, no permission changes, no autopilot.
Owner, admin, and technician roles with row-level workspace isolation across every table. Security-definer membership helpers prevent recursive policy bugs.
Track which signals technicians find useful, ignore, or push to ticket — per session, per technician, and per workspace. Turn unused signals off.
Operational strip surfaces bot, transcript, and webhook health while the call runs. If the bot fails to join, the technician sees it immediately.
Free-form lookup over the live transcript and client context, scoped strictly to advisory output. Useful when the technician needs a fact and not a card.
Every webhook, bot lifecycle event, and admin action is logged with actor and timing. Pilot smoke tests are persisted for compliance review.
TierSignals is purpose-built for MSP service desks. The shape of the product reflects the shape of the job — client-aware, scope-bounded, technician-controlled.
| Dimension | TierSignals | General copilots |
|---|---|---|
| Coverage | Live MSP service desk calls (Meet, Zoom) | Post-call summaries on uploaded recordings |
| Client awareness | Per-client Context Packs applied automatically | Generic LLM with no PSA context |
| Action surface | Advisory cards only — technician executes | Auto-actions or chat that can be over-trusted |
| Note quality | Structured ticket-note draft with approved signals | Free-form transcript paste |
| Operational fit | Roles, RLS, audit logs from day one | Single-tenant prototypes |